Lead Pipe Replacement in London
Supply Pipe Installation, Repair and Replacement
Certified lead pipe replacement using limited dig, low impact moling equipment, carried out by WaterSafe Approved Contractors in London.
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Welcome to London & Surrey Water Services
We are a team of certified plumbers & supply pipe contractors approved to carry out lead pipe replacement in application to the Thames Water Lead Pipe Replacement Scheme
about us
WaterSafe Approved Plumbers and Supply Pipe Contractors
We specialise in lead pipe replacement, new water connections, and customer-side leak detection and repair.
We hold extensive experience in coordinated works with Thames Water Lead Pipe Replacement Scheme, Developer Services & Customer Side Leakage teams.
Water quality and water efficiency play an integral part in our services. We adopt a best practice approach to any advice or recommendations we provide and ensure that all installations and repair work carried out is fully compliant with the Water Supply (Water Fittings) Regulations 1999 and BSEN 806.
Our Internal & External Plumbing Services
We offer a full range of internal plumbing and supply pipe services including new installations, repair and replacement
Lead Pipe Replacement
If you have concerns over lead in your drinking water supply. We can replace your lead supply pipework and coordinate in your application to the Thames Water Lead Pipe Replacement Scheme.
Low Water Pressure
If you're experiencing low water pressure or poor flow rates, give us a call. We can identify the limitations in your water supply and offer practical solutions to solve it
Leak Detection & Repair
We use state-of-the-art leak detection equipment to pinpoint non-visible leaks on mains water supply pipework and internal plumbing system before effectively repairing the leak.
New Water Connections
If you're in the process of applying for a new or replacement water connection through Thames Water Developer Services. We can install your new supply pipework and certify it for connection.
Internal Plumbing
We hold extensive experience in internal pipework installation and modifications to improve water flow rates, bypassing concealed leaks and general plumbing repairs
Emergency Plumbers
We offer reliable and affordable 24-hour plumbing services in London. We are on-call to respond to the sudden loss of your water supply or internal and external water leaks
Having problems with your water supply?
We're always happy to offer advice and a free estimate without obligation for any problems you are experiencing with your water supply or internal plumbing.
Feel free to call us or request a callback.
Some Of Our Recent Work
Our focus is on delivering cost-effective, safe, and reliable solutions for the replacement of lead water supply pipes.
Lead Pipe Replacement
Lead supply pipe replaced in South London using moling services, in application to Thames Water Lead Pipe Replacement Scheme.
Water Supply Pipe Repairs
Diverting a leaking shared supply pipe that had been built over from both neighbouring properties using Impact Moling.
Water Supply Pipe Replacement
Replacement of a damaged supply pipe resulting in a loss off supply, under inaccessible landscape using moling,
Lead Pipe Replacement
Lead supply pipe replaced in West London using moling equipment, in application to Affinity Water Lead Pipe Replacement Scheme
Water Supply Pipe Upgrade
Water supply pipe upgrade to improve water flow in North London using moling equipment, in application to Thames Water Developer Services
Lead Pipe Replacement
Water Supply Pipe replacement to improve water flow in Surrey using impact moling, in application to the SES Water Lead Pipe Replacement Scheme
Supply Pipe Separation
Domestic from commercial supply pipe separation in West London using moling equipmentin application to Thames Water's Developer Services
Lead Pipe Replacement
Lead supply pipe replaced in Surrey using Impact Moling equipment, in application to Thames Water Lead Pipe Replacement Scheme
Separation a Shared Supply Pipe
Separation of a shared supply pipe in West London using moling equipment, in application to Thames Water Developer Services
Customer Side Leakage
Moling a new supply pipe under a neighbouring garden from the outside stopvalve
Supply Pipe Replacement
lead pipe renewal in South Croydon using moling,equipment in application to SES Water's Lead Replacement Scheme
Water Supply Pipe Repairs
Rerouting a built over leaking supply pipe through a new point of entry using Impact Moling Equipment.
The benefits of using our Services
We adopt a best practice approach to the work we carry out and ensure compliance with the Water Supply (Water Fittings) Regulations 1999
Experienced Contractors
We have been Water Industry approved plumbers and impact moling contractors for almost two decades, working exclusively on new connections, customer side leaks, and lead replacement
We Certify Our Work
On completion of lead pipe renewals or a water supply pipe upgrade, we issue a certificate of works completed, which can be submitted to Thames Water to progress applications or satisfy enforcement notices.
Guaranteed Workmanship
Our certificates confirm that our workmanship satisfies the requirement of the water regulations. They also act as our guarantee of ten years for full supply pipe replacement and two years for supply pipe repairs.
What Our Customers Say
We've built a solid reputation through our continually growing customer base as the most trusted team of Approved Plumbers and Moling Contractors in London.
I would highly recommend Alan. I wish we had found him earlier because it would have saved us both time and money. We had a water leak at our house which could not be located. I contacted other “experts” in underground water problems before finding Alan, none of them could offer a convincing solution. Alan is an expert in this area and articulated very clearly the alternative solutions and the pros and cons of each. Alan is very professional, hard working and tidy - you would not be able to tell that concrete and flagstones were removed to do the work. Excellent job.
We had a severe water leak that was flooding the basement of our house. Alan and Grant dealt with this emergency straight away. The organisation for our job was efficient, and we were kept informed at all points in the process. The repair was complex. It required moling through the basement exterior wall and installing a new connection to our internal supply. Alan carried this difficult task out efficiently and quickly, causing the least disruption possible, and it was a pleasure to deal with both him and Grant. Their price for the work was very reasonable. highly recommend!
Alan went above and beyond when installing my new water mains. He was prompt, professional, communicative, and really helpful, taking time after the job was done to offer advice on getting the best out of the new supply. I am amazed at how quickly he could get the job done and left the house so clean afterwards you would never have known he was there. The fact he is Thames Water approved was also a huge bonus and made the whole process much quicker and easier. I can't recommend him highly enough and would 100% use London & Surrey Water Services again.
Alan went above and beyond when installing my new water mains. He was prompt, professional, communicative, and really helpful, taking time after the job was done to offer advice on getting the best out of the new supply. I am amazed at how quickly he could get the job done and left the house so clean afterwards you would never have known he was there. The fact he is Thames Water approved was also a huge bonus and made the whole process much quicker and easier. I can't recommend him highly enough and would 100% use London & Surrey Water Services again.
Frequently Asked Questions
We adopt a best practice approach to the work we carry out and ensure compliance with the Water Supply (Water Fittings) Regulations 1999
Homes built before 1970 likely contain lead pipes. If your pipes are dull grey and soft, they may be lead. Scraping them with a coin will reveal a shiny silver surface underneath.
Yes. Lead pipes are narrower than modern pipes, restricting water flow. Upgrading to MDPE or copper pipes will significantly improve pressure and flow rates.
Even low-level lead exposure can cause irreversible neurological and developmental damage in children and serious health risks in adults. The WHO confirms that no amount of lead exposure is safe.
This is a scheme offered by Thames Water to help homeowners replace dangerous lead water pipes. If you replace your private side of the supply pipe (from your home to the property boundary), Thames Water will replace their side (from the street/main to the boundary) free of charge.
This is a scheme offered by Thames Water to help homeowners replace dangerous lead water pipes. If you replace your private side of the supply pipe (from your home to the property boundary), Thames Water will replace their side (from the street/main to the boundary) free of charge.
As a homeowner, you’re responsible for the pipe that runs from the external stop tap or water meter into your property. Thames Water is responsible for the pipe that connects from the public water main in the street up to your property boundary.
You only need to replace your section, and once that’s done, Thames Water will replace theirs as part of the scheme.
To be eligible, you must:
- Replace the entire lead supply pipe on your property (not just part of it)
- Use a WaterSafe-approved plumber like us
- Provide evidence of the replacement (we provide this for you)
- Apply to Thames Water using their online form (we can help with that too)
Once we've replaced your lead pipes, we’ll help you submit the necessary documentation and request. Thames Water may inspect the work before arranging their side of the replacement. We stay in touch with them throughout, making the process as smooth as possible.
No. As long as your side is replaced correctly and certified, Thames Water will replace their section for free under the scheme.
Your side of the pipework can usually be replaced in 1 day with our trenchless moling equipment. Thames Water’s response time may vary, but once you’re approved, their work is typically completed within a few weeks.
Yes — and you should. Replacing your section is the first step, and Thames Water won’t act until you've done so. Once you do, the rest of the process moves forward automatically.
As a homeowner, you're responsible for the water supply pipe that runs from the boundary of your property into your home. This includes all internal pipes, appliances, and fittings. Thames Water is responsible for the communication pipe that links your supply pipe to their water mains.
Signs of a leak on your property may include damp areas in your yard, reduced pressure at your cold kitchen tap, or an unusually high water bill. You can also conduct a meter test by turning off your internal stop tap and observing the meter for any movement, indicating a potential leak.
Once a leak on your supply pipe is confirmed, consider the following steps:
- Hire a Leak Detection Specialist: Engaging professionals like London & Surrey Water Services ensures accurate detection and efficient repair, minimizing disruption to your property.
- Check Your Home Insurance: Review your policy to see if it covers leak repairs, including trace and access services.
- Act Promptly: If repairs aren’t made within four weeks, Thames Water may issue a legal notice requiring you to address the leak.
Thames Water may offer assistance for supply pipe leaks, depending on your specific situation and with homeowner permission. They typically use trenchless methods, like impact moling, to minimise property disruption.
Thames Water expects leaks to be repaired within four weeks to prevent water wastage and property damage. If not fixed within this period, they may issue a Section 75 legal notice under the Water Industry Act 1991. If repairs are delayed, Thames Water may undertake the repair themselves and potentially recover costs from you.
If you have a water meter and the leak has increased your water usage, you may be eligible for a leak allowance to cover the extra cost. To qualify, you must repair the leak within four weeks of detection, claim the allowance within three months of the repair, and ensure the leak wasn’t due to negligence. This allowance covers the water lost, effectively reducing your bill.
To apply, visit the Thames Water website at thameswater.co.uk/leakallowance and submit your application. You’ll need to provide details of the repair and, if possible, an approved plumber’s certificate or proof of repair to support your claim.
If the leak is on a shared supply pipe, all property owners sharing the pipe are jointly responsible for arranging repairs. Thames Water is responsible for the pipes up to your property boundary, so internal repairs are your responsibility. Coordinating with your neighbours and getting collective permission for the work is essential.
At London & SurreyWater Services, we often use trenchless technology, like impact moling, to replace or repair the pipe with minimal digging. This method involves using a pneumatically driven tool to form tunnels below ground to install new sections of pipework to bypass the leak position, reducing the need for excavation and preserving landscaping or driveways.
If you suspect a leak in your internal plumbing, such as behind walls or under floors, consult a qualified leak detection company for leak detection and repair. Remember, Thames Water is only responsible for the pipes up to your property boundary, so internal repairs are your responsibility. Fixing internal leaks quickly is essential to avoid property damage and high water bills.
Our Service Area
South London – Bromley – Croydon – Merton – Kingston – Sutton – Wandsworth – West London – Brent – Ealing – Hammersmith – Harrow – Richmond Hillingdon – Hounslow – East London – Lewisham – Greenwich – Hackney – Tower Hamlets – Newham – Bexley – Waltham Forrest – North London – Barnet –Enfield– Haringey – Central London – Camden – City of London – Kensington – Islington – Lambeth – Southwark – Westminster – Surrey – Elmbridge – Epsom Guildford – Mole Valley – Reigate – Runnymede – Spelthorne – Surrey Heath – Tandridge – Waverley – Woking
Ready to Connect?
Our team is available 24/7 and will be more than happy to offer advice or answer any questions you may have. Feel free to contact us anytime at 0800 037 1247 or fill out the contact form below if you would like to to find out more about our services or for to arrange your FREE, no obligation quotation!
Call Us
0800 037 1247
07884 456 834
Address
30 Durham Road, London SW20 0TW
