Thames Water Approved Plumbers & Impact Moling Contractors London

Supply Pipe Installation, Repair and Replacement.

TAPS 5 Certified lead pipe replacement in London using limited dig, low impact moling equipment, carried out by your local Thames Water Approved Contractor.

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Approved Plumbers in London

London & Surrey Water Services Ltd is a team of Thames Water approved plumbers working throughout London, Surrey & the Thames Valley.

about us

Experienced, Reliable & Affordable Plumbing & Moling Services in London

London & Surrey Water Services Ltd is a team of Thames Water Approved Plumbers & Impact  Moling Contractors in London Contractors. We specialise in new water connections, lead pipe replacement and customer side leak detection and repair.

 

We hold extensive experience in coordinated works with Thames Water Lead Pipe Replacement Scheme, Developer Services & Customer Side Leakage teams.

 

Water quality and efficiency also play an integral part in our services.  We adopt a best practice approach to any advice or recommendations we provide and ensure that all installations and repair work carried out is fully compliant with the Water Supply (Water Fittings) Regulations 1999 and BSEN 806.

Thames Water Approved Plumbers

Our Plumbing Services

We offer a full range of internal plumbing and supply pipe services including new installations, repair and replacement

new water connections

New Water Connections

If you're in the process of applying for a new or replacement water connection through Thames Water Developer Services. We can install your new supply pipework and certify it for connection.

lead pipe replacement

Lead Pipe Replacement

If you have concerns over lead in your drinking water supply. We can replace your lead supply pipework and coordinate in your application to the Thames Water Lead Pipe Replacement Scheme.

leak detection

Leak Detection & Repair

We use state-of-the-art leak detection equipment to pinpoint non-visible leaks on mains water supply pipework and internal plumbing system before effectively repairing the leak.

low water pressure

Low Water Pressure

If you're experiencing low water pressure or poor flow rates, give us a call. We can identify the limitations in your water supply and offer practical solutions to solve it

internal plumbing

Internal Plumbing

We hold extensive experience in internal pipework installation and modifications to improve water flow rates, bypassing concealed leaks and general plumbing repairs

emergency plumbers

Emergency Plumbers

We offer reliable and affordable 24-hour plumbing services in London. We are on-call to respond to the sudden loss of your water supply or internal and external water leaks

Looking for advice and a free estimate?

We're always happy to offer advice and a free estimate for any plumbing problems you may have.  Give us a call or schedule a callback.

London Moling Services

Impact moling is a limited dig, low impact method of trenchless supply pipe replacement.

If you live in London and you're looking for a professional and reliable lead pipe replacement service then look no further. Our team of Thames Water Approved Plumbers use low impact moling equipment to carry out lead pipe replacement. Impact Moling offers a more cost-effective and less disruptive method of replacing lead supply pipes over traditional trenches, allowing minimal disruption to existing landscapes

Water Company supply areas we work in :

Recent Work

We adopt a best practice approach to the work we carry out and ensure compliance with the Water Supply (Water Fittings) Regulations 1999

Some further examples of our work?

Here are a few of many projects. We provide a professional service which includes consultation, free estimate, design and installation.

What Makes Us Different?

Employing the services of an experienced Thames Water Approved Plumber offers a number of assured benefits over other plumbers in London

Experienced Plumbers

We have over 30 years of trade experience in domestic and commercial plumbing and water service installation & repair.

We Certify Our Work

For every supply pipe installation or repair, we issue Thames Water TAPS 5 certificates that certify compliance with the water regulations.

Time & Location Tracked

Our on-site attendances are time and location tracked, with detailed records of the work we carried out stored for future reference. 

Excellent Customer Care

It's important to us that so much of the work we do is for returning clients who are satisfied with their service every time they've called on us.

Water Industry Approved

We have been members of Thames Water Approved Plumbers Scheme since 2005  and Watersafe approved plumbers since 2013.

Guaranteed Workmanship

We offer a full 15-year guarantee on new supply pipe installations and a 2-year warranty on supply pipe or general plumbing repairs we carry out.

Scheduled Rates

Our time tracked, and scheduled rates ensure fair and transparent charges for the services we provide to our customers.

24hr Emergency Service

We know that emergencies happen when you least expect them, which is why we offer 24/7 emergency services you can count on.

Thames Water Approved Plumber

What Our Customers Say

We've built a solid reputation as the most trusted Thames Water Approved Plumbers and impact Moling Contractors in London.

Carol Miller Awesome Lorem Studio

Alan deserves 5 stars. He was outstanding in how he solved a complex water leak for us. Excellent workmanship, reliability and great support in getting everything authorised by Thames Water. He is on their list of recommended plumbers for good reason.

Maggie Warwick Awesome Lorem Studio

Alan McBride is one in a million. A plumber who is highly skilled, friendly, efficient, value for money and always responds to calls. Can't recommend him enough.

Dan L Designation

London & Surrey Water Services replaced my mains water pipe to improve the flow into the house. Alan’s advice was spot on and he did a great job investigating the issue and replacing the incoming pipe leaving the driveway as it was before.

Testimonial #1 Designation

I found Alan through Thames Water Approved Plumbers list and I'm so glad I did as he was so professional and a great plumber, always thorough and made sure the job is done properly. I would recommend him 100%. Thanks Alan.

Paul Churchill Designation

All the other reviews are right. Came round, diagnosed the problem, quoted an acceptable price, and did the job excellently, all within 72 hours. If only more service providers were like Alan. Thank you.

    Frequently Asked Questions

    Thames Water Approved Plumbers

    Thames Water Approved Plumbers

    Thames Water Approved Plumbers

    Thames Water Approved Plumbers

    Thames Water Approved Plumbers

    Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

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    The Thames Water approved plumbers at London & Surrey Water Services are on-call to help you identify the cause of the problem and get your water supply flowing again with the minimum possible delay. 

    You can contact us at any time of the day or night for advice or arrange for one of our emergency plumbers in London to attend. Still, before calling us out, there are a few simple checks you can make to help identify if the loss of your supply is caused by an internal plumbing fault or a Thames water network problem in your area. 

    Things you should check if you have no water 

    Step 1 - Try your cold water at the kitchen sink 

    If water is still flowing strongly from this tap but nowhere else in your home, it is likely to be a problem with your internal plumbing. Please Contact Us on 0800 0371, and we'll be happy to offer advice and arrange for one of our Thames Water Approved Plumbers to help. 

    Step 2 – Check your stop valves are open 

    If there is no water coming from your cold tap at your kitchen sink, check your inside stop valve is fully open. It's often located under the kitchen sink, the cupboard under your stairs or under the floorboards by the front door. Turn the valve anti-clockwise to make sure it is fully open. Your outside stop valve also needs to be checked to make sure it is fully open. 

    Step 3Check with your Neighbours 

    This can be a helpful way to find out what the problem could be. For example, they may have been using the outside stop valve to do plumbing work without realising it affected your supply. 

    If there is no issue with your Neighbour's water supply, the problem is likely with your plumbing. You should Contact Us on 0800 0371, and we'll be happy to offer advice and arrange for one of our Thames Water Approved plumbers to help. 

    If there is also a problem with your Neighbour's water supply, it could be a problem from Thames Water’s supply network so check Step 4 for more information. 

    If you live in a flat, you should check for any known issues with your building maintenance contact, your housing association, or the managing agent of the building. 

    Step 4 – Check for network problems in your area 

    Your water supply may be affected by a network problem Thames Water may already know of and be work on. You can search for your postcode on their map to see work taking place near you. 

     

    You'll need to locate your internal stopvalve inside your property or the outside stopvalve in the public footpath and shut off the water supply. 
    If the leak inside your property, once you've isolated the water supply, open all the taps in the property to drain and water from the pipework  you may need to shut down the electricity supply as a precaution. 
    Contact  Thames Water Approved Plumbers
    Contact us on 0800 0371 247, and we'll send a local approved emergency plumber to help.

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    Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

    Thames Water Approved Plumbers    Whether you need a new water connection, lead pipes replaced, a leak repaired, or a completely new plumbing system installed. Thames Water recommends you choose a Thames Water Approved Plumber to carry out plumbing work in your home or place of business.  Similar to schemes such as the Gas Safe Register, Thames Water has approved a list of plumbers across its supply region to check they are qualified and have the knowledge required to install, repair and maintain plumbing systems in compliance with the Water Supply (Water Fittings) Regulations 1999   What is the Water Supply (Water Fittings) Regulations 1999?  Regulations are in place to cover the installation and repair of all plumbing systems fed by public water supplies.  The Water Supply (Water Fittings) Regulations 1999 are legal requirements for designing, installing, and maintaining plumbing systems in England & Wales. The Water Supply Regulations dictate how plumbing systems are installed to prevent the water you use from being contaminated or wasted.   What is an Approved Plumber?  The Approved Plumber has been given a very useful concession in that they may start work without notification or prior consent on certain types of work, provided they issues the customer (and for some types of work, the Water Supplier) with a certificate of compliance of the work when it is completed.    What is an Approved Supply Pipe Contractor?    Thames Water Approved Plumbers Scheme (TAPS)  The Department of Environment, Food and Rural Affairs (Defra) grants organisations such as Thames Water consent to run an approved contractor scheme. Approved status enabling plumbers or groundworks contractors to self-certificate their work.  Self-certification removes the requirement for approved contractor's installations to be inspected by Thames Water, which has a legal duty to enforce the regulations to ensure the requirements are met.  Like other competent person schemes such as the Gas Safe Register, Thames Water vet all applicants to ensure they are qualified plumbers or ground workers and have the required knowledge in water regulations before granting approved status.  All members are regularly audited and must produce evidence of public and employers' liability insurance.  Currently, there are two parts to Thames Water's scheme; 'Approved Plumber' and '3rd Party Approval'.    What are the benefits of using Thames Water Approved Plumbers?   Thames Water Approved Plumbers are qualified to carry out plumbing work in homes and business premises.  
    • Thames Water Approved Plumbers have been trained in Water Supply (Fittings Regulations) 1999 to ensure there should be no risk of sub-standard installation or poor-quality materials that could cause contamination to your drinking water supply. 
    • Thames Water Approved Plumbers are familiar with Thames Water policies and application procedures, including new connections and supply pipe upgrades, the lead pipe replacement scheme and customer side leaks. 
    • For most types of plumbing work, anyone proposing to carry out works has a legal duty to notify Thames Water in advance and receive written consent before work starts. This can lead to delays in applications. 
    • Thames Water Approved Plumbers are exempt from advanced notification for certain types of work. They issue Thames Water Approved Plumbers' (TAPS) certificates to confirm their work is compliant with Water Fitting Regulations. 
    • TAPS Certificates can be submitted to Thames Water to progress applications and connection dates. 
    • Thames Water has a duty to inspect new plumbing installations. By instructing the services of  Thames Water Approved Plumbers, the issuing of TAPS certificates bypasses the need for any required regulation's inspection. 
    • Thames Water Approved Plumbers offer assurance to customers that their work is carried out to satisfy the requirements of the Water Fittings Regulations. 
      Thames Water Approved Plumbers  Certifying of Internal Plumbing Works   Under the main section of the scheme, approved plumbers have demonstrated the req level of competence in Water Regulations. Being approved means that they can self-certify their work. Self-certification by an approved plumber bypasses the need for inspection by Thames Water.     3rd Party Approval     Certifying External Supply Pipework  Thames Water Approved Plumbers and Supply Pipe Contractors under this section of the scheme carry out or direct installation work or oversee the installations of 3rd parties. They can then, once complete, certify that the their installation complies with the regulations!      Once the pipework has been inspected and a TAPS 5 certificate issued, an external inspection by Thames Water is not required.      TAPS Certificates  There are currently five types of certificates:    TAPS 3 Certificate  A TAPS 3 certificate is issued by an approved plumber to certify the compliance of plumbing systems installed in newly constructed properties and can be only issued by Thames Water Approved Plumbers.    TAPS 4a Certificate    A TAPS 4a certificate is issued by an approved plumber when instructed by a client to carry out the required remedial works following a Thames Water Regulations Inspections. Issuing a TAPS 4a certificate suspends any pending enforcement action by securing an extension of time to complete the necessary works. A TAPS 4a is followed up by a TAPS 4 certificate once the works are completed. A TAPS 4a certificate can only be issued by Thames Water Approved Plumbers    TAPS 4 Certificate  A TAPS 4 Certificate is issued by an approved plumber following the carrying out of any internal plumbing works in existing properties that require no new water connections or service pipe upgrades of existing connection Thames Water. This can only be issued by a Thames Water Approved Plumbers.    TAPS 5 Certificate (3rd party approval)  For underground supply pipes from a property's boundary to an inside stop valve, either an approved plumber or an approved groundworker can issue a TAPS 5 certificate.    TAPS 6 Certificate For works that require advanced notification, a TAPS 6 certificate can be issued by an approved plumber and followed by a TAPS 4 certificate once the work is complete.        For further information on the Thames Water Approved Plumbers Scheme, please contact     Thames Water   Water Regulations Planning   PO BOX 508   Swindon   SN28 9TU   Tel: 0800 009 3926  Email: [email protected]        Thames Water's Approved Plumbers form part of the national WaterSafe Scheme 

    Our Service Area

    South London – Bromley – Croydon – Merton – Kingston – Sutton – Wandsworth – West London – Brent – Ealing – Hammersmith – Harrow  – Richmond Hillingdon – Hounslow – East London – Lewisham – Greenwich – Hackney – Tower Hamlets – Newham – Bexley – Waltham Forrest – North London – Barnet –Enfield– Haringey – Central London – Camden – City of London – Kensington – Islington – Lambeth – Southwark – Westminster – Surrey – Elmbridge – Epsom  Guildford – Mole Valley – Reigate –  Runnymede – Spelthorne – Surrey Heath – Tandridge – Waverley – Woking

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