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About us

London & Surrey Water Services Ltd is a team of Water Industry Approved Plumbers based in Kingston upon Thames. We specialise in the installation of mains water supply pipework, water regulations compliance and general plumbing services. We also provide re-active 24hr emergency call-out & scheduled maintenance services across the London, Surrey and Thames Valley region.

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Our objectives



Our aim is to provide first class customer care combined with high-level technical expertise and a hard work ethic. We have extensive experience in both the domestic and commercial sectors.

Water quality and conservation also play an integral part to our service.  We adopt a best practice approach to any advice or recommendation we provide and can insure that all installations will be fully compliant with the current Water Supply (Water Fittings) Regulations 1999 and British Standard BS EN 806.

London & Surrey Water Services Ltd offer a quality assured service backed by The Association of Plumbing & Heating Contractors customer service charter and are happy to provide advice and initial consultation without obligation.

South East WaterAffinity WaterWater SafeWRASAPHC

What we are good at

Our skills

Since joining Thames Waters Approved Plumber Scheme in 2005, we have been actively involved in helping tackle Customer Side Leakage and lead supply pipe replacement. Here are some of the statistics we have achieved.

Metres of supply pipe laid


Compliance certificates issued


5 star ratings received


Our services

Supply pipe upgrades / replacement

Using our impact moling equipment, we can replace the supply pipe bringing water into your building quickly and with the minimum of disruption.

Pressure & flow rate assessment

Often confused as one and the same, we can help to determine the limitations in your water supply and make suitable recommendations to improve it.

Leak detection & repair

Using the most up to date leak detection equipment our teams are able to pinpoint non-visible leaks on supply pipes, central heating systems and internal plumbing systems.

Boosted / pumped water supplies

When supply network conditions can’t meet the requirements of your building, we can specify and install pumped services to overcome the shortfall.

Cold water storage cisterns (tanks)

Often overlooked, we can inspect, refurbish, clean and disinfect or replace your cold-water storage tank, ensuring the water it contains remains wholesome

Post inspection compliance

Following a Water Authority inspection of the plumbing system within your premises. We can assist with any issues of non-compliance sympathetically with the minimum of inconvenience to your business.

3rd party inspection & certification

For builders, developers or DIYers. We can inspect your proposed installation, offer guidance on regulations compliance and certify your work once the regulations are met.

RPZ valve installation & testing

Whether it is a new requirement or and existing installation, we can take care of the installation and annual testing obligations of reduced pressure zone valves.

General plumbing installation & maintenance

Whether you have a dripping tap, need a burst pipe repaired, or a new plumbing system installed. We are happy to help with even the small jobs!

24-hour emergency call out

24 hours a day, 7 days a week, 365 days a year. Our
team is on call to assist when you really need us

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29 Alexander House, Royal Quarter, Seven Kings Way,
Kingston upon Thames, Surrey, KT2 5BY


0800 0371 247


07884 456 834



Areas we cover


29 Alexander House, Royal Quarter, Seven Kings Way,
Kingston upon Thames, Surrey, KT2 5BY


24hr freephone 0800 0371 247
mobile/sms 07884 456 834



Our Rates

Our aim is to provide an efficient, cost effective service to all our customers with clear and honest pricing. For general repairs, exploratory or diagnostic works, we charge a minimum of one hour’s service. After which, we charge by the half hour. Unfortunately, due to the concealed nature of many faults it is not always possible to give an accurate quote before the commencement of works. In these situations we will charge on a time spent basis in order to establish the root of the problem, upon which we will happily discuss all options and where possible, provide you with a fixed quotation for any remedial works required.

  Hourly Rates
8.00am to 8.00 pmMonday to Friday£65.00
8.00pm to 11.00 pmMonday to Friday£90.00
8.00am to 1.00 pmSaturday£65.00
1.00pm to 8.00 pmSaturday£90.00
Unless by prior arrangementAll other times£130.00
New InstallationsMonday to SundayAs per quotation
Estimates and quotationsMonday to SundayFree
Advice and Initial consultationMonday to SundayFree